When becoming a member of The Directory, vendors and venues are vetted against a strict criteria before being accepted. By joining La Lista, vendors agree to La Lista’s Code of Ethics, to uphold the industry standards we expect from all vendors.

The Code of Ethics:

• I/we treat all customers equally. My/our business is free from discrimination and encourages diversity, equality and inclusivity

• I/we am antiracist

• I/we respond to all communications with kindness and clarity

• I/we respond to enquiries within 48 hours

• I/we respect client confidentiality and follow data management rules (to my country’s regulations). I only share client information with permission and as required

• I/we act in a respectful and professional manner at all times whilst working with couples and other vendors.

• I/we understand that by becoming a La Lista recommended vendor my/our professional actions are linked not only to my/our reputation but also to La Lista’s

• I/we disclose to clients any vendors/relationships that I/we have a vested interest in

• If I/we add commission to quotes from vendors, I/we inform my/our clients as part of my/our booking process and anytime they ask for information on this, I/we am/are always honest

• I/we have a contract with all my clients

• I/we will not break terms of contracts with clients

• My/our Public Liability insurance is up to date

• I/we always do the best job I/we possibly can

• I/we request permission to use photographer’s photos from the photographer and the client

• I/we fully credit photographers work when I share it online

• I/we never claim other’s work as my/our own

• If I/we are unable to deliver our agreed service or send a suitable replacement, we refund any payments that have been made in full. If a partial service has been delivered (ie. wedding planning) we refund the unfulfilled amount

• If I/we knowingly break The Code of Ethics I/we will inform the La Lista team within 48 hours

La Lista holds all members accountable to The Code of Ethics. If the team are notified that these may have been broken by a member the Complaints Protocol will be followed.

The removal of La Lista members is at the team’s full discretion.

La Lista is not responsible for the actions or performance of members of The Directory.

La Lista is a paid Directory membership. Vendors pay a low, accessible fee of £300 per year to access the marketing package valued at £1200. 100% of La Lista income is invested back in to the business to achieve our mission of a fair and transparent industry that promotes ethical vendors, allowing couples a calm and confident wedding planning experience.